Last updated: August 28, 2026
This page explains when you can get your money back for an order placed on ELOFACTORY GG. It follows section 8.0 of our Terms of Service. If you ever find a difference between the two, the Terms of Service is the version that applies.
A 10% (ten per cent) deduction on the total amount paid is applied to every refund we approve. The remaining amount goes back to you.
You can cancel a boosting order and ask for a refund at any point before a Coach has been assigned to it. In that case you receive what you paid, minus the 10% deduction.
Once a Coach has been assigned, the service is considered started and effective. You can still cancel the order, but from that moment you no longer have the right to claim a refund. If something has gone wrong with your order, write to us anyway and we will look at it.
Coaching works differently, because sessions are booked with a specific Coach. To cancel a coaching order, or to ask for a refund because you were not satisfied with the session, send an email to [email protected] explaining what happened.
Our support team reviews every request and will tell you whether it is approved, and whether a partial or a full refund applies. That depends largely on when you got in touch, so the earlier you contact us, the more we can do.
Send an email to [email protected] with your ELOFACTORY GG account, the order you are asking about, and a short description of the issue. You can also reach us on Discord and we will help you start the process.
There is no form to fill in and no waiting period before you are allowed to ask.
Approved refunds are paid within 30 (thirty) days, counting from the day we receive your request.
Payments on the Website are processed through Stripe, so refunds go back to the same card or payment method you used at checkout. We will never ask you for your bank details.
We can cancel an order ourselves if there was a mistake in it, if the information provided was inaccurate, or if the service has been withdrawn. When that happens you are either not charged at all, or the amount you paid is refunded to you.
If you disagree with a decision, or you have any other complaint about a service, send the details to [email protected]. Our support team assesses every message and replies within a reasonable timeframe. If you do not hear back straight away, it means your case is still being reviewed.
